The Challenge
The reality of enterprise AI.
Taking AI from a slick technology demonstration to a secure, enterprise-grade application running in production is an entirely different discipline.
Endless Proof of Concepts
Great ideas that never make it to production. You have Jupyter notebooks in a repository that successfully demonstrated an AI capability. But because it wasn't integrated into a user workflow or deployed securely, it hasn't generated a single dollar of business value.
The Hallucination Problem
ChatGPT doesn't know your business context. Business users tried using public language models for work, but they confidently gave the wrong answers about internal policies. Without grounding in your own operational data, AI is just a confident guesser.
Data Security Fears
You're afraid to index data because of poor internal permissions. If you point an AI search at SharePoint, how do you mathematically guarantee an intern can't ask the bot for the CEO's salary document or unreleased financial projections?
Deliverables
Moving from hype to production.
Custom RAG Agents on Azure
Retrieval-Augmented Generation systems securely grounded in your proprietary company data. We build chat interfaces that securely source knowledge from your internal documents, databases, and APIs without exposing data to public models.
Microsoft 365 Copilot Readiness
Before you turn on M365 Copilot, we audit your Entra ID and SharePoint permissions, preventing oversharing and securing sensitive corporate data.
Azure AI Studio Integration
Leveraging Azure AI Search, Azure OpenAI, and Prompt Flow to build highly scalable, enterprise-secured AI architectures natively in your cloud.
Prompt Engineering & Adoption
Technology is only half the battle. We train your teams on how to write effective prompts, build internal libraries of use cases, and drive organization-wide adoption of new AI tools.
Deflecting 40% of Tier 1 IT Helpdesk Tickets
The Situation
A 2,000-employee company was struggling with escalating IT support costs. Wait times were averaging 4 hours for simple issues like VPN connections, password resets, and software access requests. The helpdesk team was burning out handling repetitive questions instead of complex infrastructure problems.
What We Built
- Indexed SharePoint, Confluence, and legacy ticketing systems using Azure AI Search to create a unified knowledge base.
- Built a custom RAG (Retrieval-Augmented Generation) chatbot accessible directly within Microsoft Teams.
- Implemented strict Entra ID security trimming to ensure users only accessed documents they had network permissions for.
40%
Ticket deflection in Month 2
8 Seconds
Average resolution time